1.1 We understand that from time to time you may wish to return a product to us.
1.2 We have created this policy to enable you to return products to us in appropriate circumstances.
1.3 This policy applies to all of our customers, irrespective of their geographical location.
1.4 This policy applies to the sale of conference fee through our website.
1.5 This document does not affect any statutory rights you may have as a consumer (such as rights under the Sale of Goods Act 1979 or the Consumer Protection (Distance Selling) Regulations 2000).
2.1 If you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us and receive a refund in accordance with this policy if:
(a) we receive the returned product within  days following the date of dispatch of the product to you;
(c) you comply with the procedure set out in this policy in relation to the return of the product; and
(d) none of the exclusions set out in this policy apply.
3. RETURNS PROCEDURE
3.1 In order to take advantage of your rights under this policy, you must contact us by email or by telephone.
4.1 We will give you a refund for the price you paid to us in respect of any product properly returned by you in accordance with this policy.
4.2 We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
4.3 We will process the refund due to you as soon as possible and, in any event, within 30 days following the day we receive your returned product.
4.4 Hartwell House delegate fees are transferable in the event that you are unable to join. In the event of you cancelling the fee is fully refundable within 14 days of purchase. You must contact us by email or by telephone.
5. IMPROPER RETURNS
5.1 If you return a product in contravention of this policy, and you do not have any other legal right to a refund or exchange in respect of that product:
(a) we will not refund the purchase price or exchange the product;
(b) we may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product; and
(c) if we do not receive payment of such additional amount within 14 days of issuing a request for payment, we may destroy or otherwise dispose of the returned product in our sole discretion without any liability to you.
6. OUR DETAILS
6.1 This website is owned and operated by European Policy Forum Limited trading as The Infrastructure Forum.
6.2 We are registered in England and Wales under registration number 2683041, and our registered office is at 49 Whitehall, London SW1A 2BX.
6.3 Our principal place of business is at 49 Whitehall, London SW1A 2BX.7.4 You can contact us by writing to the business address given above, by using our contacting us by email to or by telephone on [telephone number].